Returns and Exchanges

Thankyou for shopping with us here at Mixi Blu! We appreciate your support.

Christmas Returns: We will be accepting Christmas returns up until the 10th of January 2022 in line with the below guidelines. Please allow 3 - 5 working days during this time for our team to respond to your return enquiry. 

A store credit or exchange we will be offered for online purchases over Christmas this does not include in store policy for Christmas.

In store Return Policy: You have 7 days to return your item in store from the day you purchased with receipt or proof of purchase. Item must have all tags, ties and zips in the original condition. Unused or Unworn. Store credit will be issued to use within 7 days.

We are more than happy to do an exchange of the same style in a different size or a store credit is discussed with the owner or manager.

We unfortunately do not do returns or store credit for change of mind due to the high turn over we have at Mixi HQ.

We hope that you love all of your items from our little boho boutique but if something isn't quite right thats okay! We offer store credit and exchange with either the manager or the owner of the store. 

Online return policy

We have a 10 day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. For online returns we will offer an exchange of the same style or a store credit to be used within 7 days.

To start a return, you can contact us at

If your return is accepted, It is up to the buyer to cover the shipping costs for a return, if you are local to Mudgee or in this region feel free to drop it back to us at 98 Church Street, Mudgee with proof of purchase.


Items sent back to us without first requesting a return will not be accepted. All returns will be looked at before a exchange pr store credit can be sent out.

You can always contact us for any return question at

Product Colour Discrepancies & Portrayal 

Here at Mixi Blu we do everything we can too portray items accurately.

Please be advised all computer screen colour settings vary and can effect the way products appear on the viewing monitor. We can not be held responsible for any colour discrepancies. We will make every effort possible to display our products as clearly and accurately as possible. 

Damages and issues

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

We assure you that all items packaged at Mixi HQ are carefully dealt with as they go to the post office. Any damages are to be reported to Australia Post directly. We cannot take responsibility for damages through transit.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the exchange or store credit was approved or not. If approved, you’ll be automatically sent through a store credit to be used within the 7 day period. 


We are a small team and will try our absolute best to ensure all your issues are resolved as fast as we can. Thankyou xx